GROWAREHOUSE RETURNS AND EXCHANGE POLICY
Clause 1 Circumstances in which Returns and/or Exchanges are allowed
1.1 We permit returns and/or exchanges in the following instances:
1.1.1 The incorrect product has been delivered to you.
1.1.2 The product delivered to you is damaged or defective.
Clause 2 When a Return and/or Exchange needs to be initiated
2.1 Returns and/or exchanges need to be initiated within 24 hours of the product having been delivered to you.
Clause 3 The choices you have upon Returning the Product
3.1 When a product is returned to us we will either:
3.1.1 Have the product replaced/exchanged.
3.1.2 Have your account credited.
Clause 4 How a Return and/or Exchange is initiated
4.1 All returns and/or exchanges shall be initiated by submitting a support request at https://www.GROWarehouse.com/help on or website setting out:
4.1.1 the reason for the return.
4.1.2 the photographic evidence of the reason for the return.
4.1.3 whether you would like the account credited or replaced/exchanged.
4.1.4 whether you would like the product collected from you or delivered to us.
4.1.5 if you would like the product to be collected, the address from where the product needs to be collected from.
Clause 5 Condition of the Product Returned
5.1 In returning the incorrect product to us, the following shall apply. The product needs to be:
5.1.3 In the original packaging.
5.1.4 Packaged and wrapped correctly and safely by you.
5.2 In returning the damaged or defective product to us, the following shall apply. The product needs to be:
5.1.1 In the original packaging.
5.1.2 Packaged and wrapped correctly and safely by you.
Clause 6 Manner of Return
6.1 Depending on your preference we may either collect the product from you, or you may return the product to our offices.
Clause 7 What will happen once a Product is returned
7.1 Once returned, and subject to a product inspection, your account with us will be credited or replaced, as per your preference.
Clause 8 Product Inspection
8.1 Once returned, and prior to accepting such return, we will be permitted to inspect the product.
8.2 Should the product in our reasonable discretion not be suited to be returned, we shall not be obliged to accept such return.
Clause 9 Excluded Products
9.1 The following product(s) shall be excluded entirely from the above returned policy: