We accept payment via EFT / Bank Transfer, Credit Card , Debit Card, mobicred, SnapScan, Masterpass, as well as PayPal, Western Union and MoneyGram.
Yes, our VAT number is 4490293869
Yes, all of our prices include all relevant taxes, duties and fees.
No, the order total price at checkout is the full and complete price you will pay for your order.
Yes, all our products are in stock at our various warehouses and available are for shipping.
Orders are usually dispatched from our warehouses within 5 business days after payment has been received. Freight can take approximately 20 business days. Please note: We are not responsible for custom and shipping delays, on certain occasions orders will be combined to lower the freight costs.
Our products are located in South Africa, USA, China and Israel. Usually order items are consolidated and tested at our Cape Town warehouse before being shipped to you.
All our products are brand new and have never been used. Boxes maybe opened and resealed as we perform quality checks.
Mobicred is a convenient credit facility that allows you to buy the items you need today. Complete your application with Mobicred. Once approved, pay for your order using Mobicred. FIND OUT MORE
We allow you to reserve your cart contents now and pay the balance later. Full payment will need to be made before your order is shipped. Deposits are non-refundable.
Unfortunately some payment processors have order total limits. If your preferred payment method is not available, please try using Split Payments. You will then be able to pay for your order in 2 payments and usually this will allow you to use your preferred payment method.
We suggest you split the payment into two which usually allows for these payment methods to be used. Another option is to place multiple smaller orders.
Placing an item in your shopping cart does not reserve that item or price. We only reserve stock for your order once payment is received.
Simply add products to your cart, complete the checkout and pay for your order.
If you require intervention with your order, please select the Other / Manual Intervention payment option and we will contact you.
We pride ourselves by providing reliable and hassle-free shipping.
Our warehouses stock vast quantities of all products, this allows us to ship our orders as soon as possible. Please note: Our warehouses are located in various countries and as such shipping delays can be expected.
As well as negotiating the best possible rates with our shipping partners, we also have a zero mark-up on all shipping fees quoted and charged to our customers. Thus, saving you money.
All shipments are shipped via courier and freight. If required we are able to ship using your shipping account.
We will never ship orders via EMS, Standard Post or the Post Office, after all we want you to receive your order.
Please refer to our Delivery Policy for more details regarding shipping.
If you wish to cancel or change your order, please notify us via our Helpdesk before we have dispatched/shipped the goods from our warehouse for a full refund.
If the incorrect goods have been delivered to you or the goods delivered to you is damaged or defective, a return needs to be initiated within 24 hours of the goods being delivered to you. To initiate a return please log a ticket via our Helpdesk.
No refunds, replacements, exchanges or credits will be given for consumable goods or services.
The right to return the goods to us will not apply when the product has been specifically made or customized for you.
Please refer to our Returns Policy for more details regarding returns.
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